# Engagement to delivery: what's breaking?

LIVE WEBINAR  
May 06, 2026, 09:00 PM EDT

## This session is brought to you by Ignition and FYI  
**What happens in your firm after the client signs?** For many firms, the problems don’t start before the client signs, they start after.

Handoffs are inconsistent. Information gets lost. Teams are left piecing together what was agreed instead of executing with confidence.

In this session, you’ll hear from **Amy Holdsworth (Clarity Street)**, a workflow and operations specialist who works with firms to design scalable client delivery processes, and **Aly Garrett (All In Advisory)**, who will share real-world insights from running a modern, high-performing firm.

Together, they’ll unpack where client workflows break down after sign-off, and what actually works to fix it.

### What's covered

- Where client workflows break down after signing, and the real cost to your firm
- How to create a clear handoff from engagement to delivery
- What best-practice workflows actually look like in real firms
- How leading firms connect what’s agreed with what gets delivered with Ignition and FYI

### Speakers

##### [Amy Holdsworth](https://www.ignitionapp.com/team/amy-holdsworth)  
Ignitioneer Success Manager

##### [Aly Garrett](https://www.ignitionapp.com/team/aly-garrett)  
Founder and Principal  
@  [All In Advisory](https://www.allinadvisory.com.au/)

### Hosts

##### [Dave New](https://www.ignitionapp.com/team/david-new)  
Managing Director, APAC  
@  [Ignition](https://www.ignitionapp.com/)

##### [Stef Johnson](https://www.ignitionapp.com/team/stef-johnson)  
Head of Sales ANZ, FYI

## Payments currently unavailable in South Africa  
Unfortunately, Ignition doesn't support payments in South Africa, but it's something we're working on in the future.

You'll still be able to engage clients seamlessly with online proposals and automated engagement letters, and run your business on autopilot by connecting apps to Ignition.